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1.888.873.8444
Info@ViableShipping.com
Mon - Fri, 8:00 AM - 4:00 PM
1.888.873.8444
A. We work with USPS, UPS, and FedEx. We are also expanding to more carriers to provide our customers with the best options for shipping service.
A. Yes we do!
A. No! There is no commitment. You are free to come and go to accommodate what is best for your business.
A. Weekdays 8-4 CST, Sat 8-12. Office staff are not available on Saturday.
A. Yes, any special request such as bundling and labeling fits under what we call “work orders.”
A. We have strong relationships with major carriers such as USPS, UPS, and Fedex. We have aggressively negotiated rates and will pass the savings onto you.
A. We can give you an estimated quote based on the size and weight of your products and where they will be shipped.
A. Yes! We offer a variety of packaging options. We are also happy to use any branded packaging you supply.
A. When we receive your products they will be inspected and counted. After this they will be added to our inventory. All received shipments are checked in within 2-3 business days. Volume and packaging will effect this timeline.
A. We integrate with 81 different ecommerce platforms. Including Amazon, Etsy, Ebay, Shopify, Woocommerce, Bigcommerce, and many more.
A. We are happy to receive and manage returns for you. We have a few options for how they are processed, and you can select whichever you prefer.
A. Yes, we use a cutting-edge program that provides you with 24/7 access to your inventory.
A. We accept credit card and ACH payments.
A. No, we do not have a minimum or maximum order volume.
A. We do not provide customer support directly to your customers, however we are happy to work with you to resolve any issues that may arise.
A. We ship on Saturday, but not on Sunday.
A. Our innovative software allows you access to billing details in real time. You can see details of every charge for every transaction 24/7. If you have additional questions, we are always happy to answer them. .
A. We are a small warehouse dedicated to providing excellent customer support. With us you will always speak to the same people. You will not be transferred from agent to agent or be on hold for hours. We’re here when you need us.
A. Our storage fees are calculated per pallet. We will store multiple SKUs on one pallet when we can to save on storage fees.
A. No, you do not have to use our fulfillment services. We also provide FBA and other B2B shipping services. Storage fees are discounted for those who use our fulfillment services, as we specialize in fulfillment.
A. While our default is to choose the most inexpensive shipping option, we can customize our approach for each customer. If you want to provide 2-day shipping for your customers, we can do that.
A. We ship your orders fast! (In fact, it’s been said that we are too efficient!) In most cases we ship the same day the order is placed. The exception to this is orders placed after we are closed.
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